Privacy Policy – How 3err Protects Your Personal Data

1. Who We Are

3err is an online gaming platform operating at 3err.pro, providing Pakistani players with access to Live Casino, Sports Betting, Slots, Bingo, Fish Games and related services. All transactions on the platform are denominated in Pakistani Rupees (PKR).

For the purposes of this Privacy Policy, "3err", "we", "us" and "our" refer to the operator of the 3err platform. "You" and "your" refer to any individual who visits the site, creates an account or interacts with the platform in any capacity.

This Privacy Policy applies to all personal data collected through the 3err website, whether accessed via desktop browser or mobile device. It should be read alongside our Terms and Conditions, which govern the overall use of the platform.

2. Data We Collect

We collect personal data in two ways — information you provide directly and information that is generated automatically through your use of the platform. Here is a breakdown of both:

Information you provide directly:

• Full legal name and date of birth (required at registration for age and identity verification)
• Email address and phone number
• Residential address in Pakistan
• Government-issued ID details such as your CNIC number (required for account verification)
• Payment method details necessary to process PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer or card payments
• Communications you send to support, including chat logs and email correspondence
• Responsible gaming preferences and self-imposed limits you set on your account

Information collected automatically:

• IP address and approximate location data derived from it
• Device type, operating system and browser information
• Session timestamps and duration of visits
• Pages visited and features used within the platform
• Betting and gaming history including wagers placed, games played, deposits and withdrawals
• Cookie data as described in Section 7

3. How We Use Your Data

The data we collect is used for specific, legitimate purposes directly related to operating 3err and serving Pakistani players. We do not use your data for unrelated purposes without your knowledge. The main purposes are:

We do not use your personal data to build profiles for sale to advertisers, political organisations or data brokers. Where we send you communications about promotions or platform updates, you can opt out by contacting support or adjusting your communication preferences in your account settings.

4. Legal Basis for Processing

We process your personal data on the following legal grounds depending on the nature of the processing activity:

• Contractual necessity — processing your data is required to fulfil our obligations under the Terms and Conditions you agreed to when registering. This includes managing your account, processing deposits and withdrawals and providing access to games.
• Legitimate interests — we process certain data because we have a legitimate business interest in doing so and that interest does not override your privacy rights. This includes fraud prevention, security monitoring and platform improvement using anonymised analytics.
• Legal obligation — in some cases we are required to retain or share data to comply with applicable legal requirements, such as anti-money laundering obligations or responses to valid legal requests from authorities.
• Consent — where we rely on your consent for a specific purpose, such as sending optional marketing messages, you can withdraw that consent at any time by contacting support.

5. Sharing Your Data

3err does not sell, rent or trade your personal data to third parties. We share data only in the following limited circumstances and only to the extent necessary:

• Payment processors — when you make a deposit or request a withdrawal in PKR, your payment details are shared with the relevant payment provider such as JazzCash, Easypaisa, Raast or your bank. These providers operate under their own privacy and security standards and are not permitted to use your data for any purpose other than processing the transaction.
• Game software providers — the third-party providers whose games appear on 3err may receive limited technical data such as your session token and game activity to deliver the game and record outcomes. They do not receive your full personal profile.
• Identity verification services — where we use a third-party service to verify your CNIC or other identity documents, that service receives only the data required for the check. Verification records are retained as required.
• Legal and regulatory authorities — where we receive a valid legal request or are required by applicable law to disclose data, we will comply to the minimum extent required. We will notify you of such a disclosure where we are legally permitted to do so.
• Fraud prevention — we may share limited account data with industry fraud prevention networks to detect and prevent account abuse, multiple account creation and money laundering activity.

6. Payment Data

Because all transactions on 3err are processed in PKR through Pakistani payment channels, we want to be especially clear about how payment data is handled — this is understandably a concern for many players.

• 3err does not store full card numbers, CVV codes or mobile wallet PINs on its own servers. Payment credentials are handled directly by certified payment processors.
• When you use JazzCash or Easypaisa, the transaction is authenticated through the respective provider's own secure system. 3err receives only a transaction confirmation reference and the PKR amount — not your full account credentials.
• For Raast and bank transfer payments, we receive the transaction reference and sender details as provided by the banking system, which is used to match your deposit to your 3err account.
• For card payments, card data is tokenised by the payment gateway. We store only the token and last four digits of your card number for reference purposes.
• Transaction history — amounts, dates, methods and references — is retained in your account records for as long as your account is active and for a period after closure as required for financial record-keeping.

If you believe a transaction has been processed incorrectly or you notice an unrecognised charge, contact support immediately with your transaction reference. Do not share your full card number or mobile wallet PIN with support staff — they do not need it and will never ask for it.

7. Cookies and Tracking

3err uses cookies — small text files stored on your device — to make the platform work properly and to understand how it is being used. Here is what each type of cookie does:

We do not use advertising cookies or cross-site tracking cookies. We do not share cookie data with social media platforms or ad networks. Analytics data derived from cookies is processed in aggregated, anonymised form and is not linked back to your personal identity.

Most browsers allow you to manage, restrict or delete cookies through their settings. Disabling essential or security cookies will affect your ability to use the platform normally. If you have questions about specific cookies used on 3err, contact support.

8. Data Retention

We retain your personal data for as long as your account is active and for a defined period after account closure. Retention periods vary depending on the type of data and the reason it needs to be kept:

• Account information (name, contact details, CNIC): retained for the duration of the account and for up to five years after closure for anti-money laundering and fraud prevention purposes.
• Transaction records (deposits, withdrawals, amounts, dates): retained for a minimum of five years after the transaction date to meet financial record-keeping requirements.
• Gaming history (bets placed, games played, outcomes): retained for the duration of the account and for two years after closure.
• Support correspondence: retained for two years from the date of the last message in a conversation thread.
• Identity verification documents: retained for the duration of the account and for five years after closure, in line with standard verification record requirements.
• Analytics data: anonymised after 13 months and retained in aggregate form indefinitely for platform improvement purposes.

When a retention period expires, data is securely deleted or anonymised so that it can no longer be linked to your identity. If you request account closure, the retention periods above still apply — we cannot delete all data immediately upon request where there are legitimate legal or operational reasons to retain it, but we will explain which data is being kept and why.

9. Security Measures

Protecting your personal data and account is a core operational priority at 3err. The security measures we have in place include:

• TLS encryption on all data transmitted between your device and 3err servers, including login, deposit and withdrawal flows.
• Encryption at rest for sensitive stored data including personal identifiers and payment references.
• Access controls ensuring that only staff with a verified need can access specific categories of player data, with all access logged.
• Session management that automatically logs out inactive sessions and flags logins from unrecognised devices or IP addresses for review.
• Fraud monitoring that analyses account and transaction behaviour in real time to detect suspicious patterns.
• Regular security reviews of platform infrastructure, third-party integrations and internal data handling procedures.

No system is 100% immune to security incidents. In the event of a breach affecting your data, we will notify you as described in our commitment cards above and take immediate steps to contain the incident and protect affected accounts.

10. Your Rights

You have the following rights in relation to the personal data 3err holds about you. To exercise any of these rights, contact support with your request and account details:

• Right to access — you can request a copy of the personal data we hold about you. We will respond within a reasonable timeframe and provide the information in a clear, readable format.
• Right to rectification — if any personal data we hold is inaccurate or out of date, you can ask us to correct it. For identity data such as your name or CNIC details, we may ask you to provide updated documentation.
• Right to erasure — you can ask us to delete your personal data. Where we have a legitimate legal basis to retain certain data (such as financial records), we will explain what is being kept and for how long.
• Right to restrict processing — in certain circumstances you can ask us to limit how we use your data while a dispute or correction request is being resolved.
• Right to data portability — you can ask for a copy of the data you have provided to us in a structured, machine-readable format where technically feasible.
• Right to withdraw consent — where we rely on your consent to process data (such as for optional communications), you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

We aim to acknowledge all data rights requests within 48 hours and to resolve them fully within 30 days. Complex requests may take longer — we will keep you informed of progress. There is no charge for exercising your rights in most circumstances.

11. Under-18 Policy

3err is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18. Age verification is a required step during account registration, and accounts found to belong to under-18 individuals will be closed immediately.

If you are a parent or guardian and believe your child has created an account on 3err, contact support immediately with relevant details. We will investigate the report promptly, close the account if the concern is confirmed and delete the personal data collected, subject to any mandatory retention requirements.

We also encourage parents and guardians to use device-level parental controls and internet filtering tools to prevent minors from accessing online gaming platforms. For guidance on managing screen time and online access for young people in your household, visit our Responsible Gaming page.

12. Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in our data practices, platform functionality or applicable legal requirements. The "last updated" date at the top of this page will always reflect the most recent version.

Where changes are material — meaning they significantly affect how your data is collected, used or shared — we will notify registered players via email or an on-site notice before the changes take effect. Minor clarifications or corrections that do not affect your rights may be made without advance notice.

Continuing to use 3err after a policy update is published constitutes your acknowledgement of the revised policy. If you disagree with any update, you may close your account by contacting support.

13. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way your personal data is handled on 3err, please get in touch with our support team. We are available around the clock and treat privacy-related queries as a priority.

• Live chat — the fastest way to reach us. Available directly within your logged-in account at any time.
• Email — write to us at [email protected] with your account username or registration email so we can locate your records quickly. Please include "Privacy Request" in your subject line for data rights enquiries.

We aim to acknowledge privacy-related requests within 24 hours. Full resolution of data access, correction or deletion requests typically takes up to 30 days depending on complexity. We will keep you updated throughout the process and will not leave you waiting without communication.